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Microsoft Dynamics CRM 2011: From CRM to XRM

Customer Relationship Management, CRM, is a broad range of software packages developed years ago primarily as B2B applications designed to organize and track customer information for such industries as...

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3 Business Challenges AbleBridge Solved with Microsoft Dynamics CRM

One of the key values of Microsoft Dynamics CRM is its versatility. Because each business is unique, it takes a powerful solution to be able to solve problems and meet a variety of challenges. Dynamics...

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XRM: An Explanation of The Evolution of CRM

Customer Relationship Management, or “CRM” as most people know it, is that dirty little acronym that loosely brands a wide array of software packages under the same, very large umbrella. The watered...

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How Small is Too Small for a CRM Solution?

There’s been a number of recent articles suggesting that there is a limit to the size that a company must be to even consider an enterprise-level CRM solution, such as Microsoft Dynamics CRM.  Indeed,...

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